What kind of packaging do you use for your equipment?

2025-08-29

Due to the large size of our machines, we usually load them directly into containers and secure them with steel wires to prevent damage during sea transport. We take extra care to ensure the machines are not impacted by the movement of the ship. Additionally, we make sure no other items are placed in the container along with your machines. ...

Do you provide detailed and professional installation manuals?

2025-08-29

Absolutely. Along with the machine, we provide various manuals, operation instructions, precautions, circuit diagrams, hydraulic diagrams, and other technical documentation. ...

How do you offer after-sales service?

2025-08-29

We provide remote assistance from our mechanical engineers to help resolve minor issues during machine operation. This includes one-on-one guidance through messages or video support. If any parts need to be replaced during the warranty period, we will send them free of charge. Alternatively, you can purchase parts locally to save time. If a problem cannot be resolved remotely, we will arrange on-site service. In regions where we have agents, we will coordinate service through them directly. ...

Do you provide training?

2025-08-29

Yes, you're welcome to send your staff to our factory for hands-on training, where we offer professional one-on-one instruction. If an on-site visit is not possible, we can also provide remote training and video guidance. ...

Can I buy just some spare parts from you?

2025-08-29

Of course. We offer a complete range of spare parts solutions....