Service
Four Core Advantages

Professional After-Sales Service

ABOUT

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01Installation and Commissioning Services
  • 1. Equipment Installation and Video Tutorials:

    Comprehensive video tutorials guide customers through the installation process, ensuring smooth installation according to specifications.

  • 2. Professional After-Sales Team with Video Assistance:

    Our dedicated team provides video support to assist in resolving installation and commissioning issues.

  • 3. On-Site Commissioning and Service:

    If video assistance is insufficient, our personnel provide on-site service to ensure equipment operates correctly.

02Quality Assurance and Extended Warranty Services
  • 1. Warranty Services:

    Free repairs and part replacements during the warranty period. Core components are covered by a 24-month warranty to ensure long-term reliability.

  • 2. Extended Warranty Services:

    Extended warranty options are available beyond the standard period, allowing customers to choose coverage based on their needs.

  • 3. Service Contracts:

    Customers can opt for service contracts of different durations, including regular maintenance, fault resolution, and parts supply.

03Troubleshooting & Remote Support Services
  • 1. Emergency Fault Handling:

    Rapid response services via remote or on-site support to quickly resolve faults and minimize downtime.

  • 2. Equipment Repair:

    Services including parts replacement, system repairs, and factory repairs for unrepairable equipment.

  • 3. Spare Parts Supply:

    Stock of commonly used parts for quick replacement, ensuring continuity of production.

  • 4. Remote Diagnosis & Operational Support:

    Remote connection to diagnose issues and provide operational support to prevent production interruptions.

  • 5. System Upgrades & Tuning:

    Remote software and system upgrades to optimize performance and adjust parameters based on requirements.

04Operational Training and Technical Support
  • 1. Operator Training:

    Systematic training to help operators master equipment operation, troubleshooting, and safety precautions.

  • 2. Technician Training and Technical Consulting:

    Professional training for technicians and maintenance staff, helping them solve common issues, plus consulting on equipment usage, maintenance, and upgrades.

  • 3. Process Optimization and Equipment Performance Enhancement:

    Tailored solutions to improve equipment performance and functionality based on production requirements.

  • 4. Equipment Upgrades and Modifications:

    Technical upgrades and feature expansions to enhance automation or precision and extend equipment lifespan.

05Logistics and Transportation Support
  • 1. Equipment Transportation and Delivery Coordination:

    Transportation plans are arranged based on equipment specifications and site conditions to ensure safe and timely delivery.

  • 2. Cross-Regional and International Transportation Services:

    Domestic and cross-border transport support, including customs declaration and clearance assistance, to ensure smooth logistics and on-schedule project execution.


More Info? Get In Touch

CONTACT
Email:

jeanie@jianmeng.com

Phone:

+86 19805122954